Healthcare Software Support Specialist
ITAC Solutions
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Benefits offered by this job
Job summary
ITAC Solutions, LLC is seeking a Product Support Specialist to join the operations team. This role focuses on solving problems, supporting healthcare software, and ensuring accurate data across dashboards and reports.
You will be the go-to expert for guiding users through workflows and coordinating with technical teams to resolve issues. Ideal candidates have customer support experience with software troubleshooting, familiarity with healthcare tools (EHR/EMR or patient management), and strong
Qualifications
- Experience in customer support with software troubleshooting.
- Prior work with healthcare software (EHR/EMR or patient management tools).
- Familiarity with ticketing systems (Service Desk Plus).
- Strong data validation and QA skills.
Responsibilities
- Provide responsive user support and guide workflows.
- Triage issues: intake, categorize, troubleshoot, escalate as needed.
- Validate data and ensure dashboard/report accuracy.
- Collaborate with tech teams to resolve complex problems.
- Document solutions and contribute to knowledge resources.
- Manage ticket lifecycles and meet SLA expectations.
- Communicate clearly with users and provide updates until resolution.
Skills
Tools
Job description
ITAC Solutions, LLC is seeking a Product Support Specialist to join the operations team. This role focuses on solving problems, supporting healthcare software, and ensuring accurate data across dashboards and reports.
You will be the go-to expert for guiding users through workflows and coordinating with technical teams to resolve issues. Ideal candidates have customer support experience with software troubleshooting, familiarity with healthcare tools (EHR/EMR or patient management), and strong
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