Healthcare IT: Applications Support Specialist

New Season; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

New Season is seeking a detail-oriented and technically skilled Applications Support Specialist to join our IT team. You will support and optimize the applications our teams rely on daily, ensuring employees have the tools and technology they need to deliver exceptional patient care.

You’ll collaborate with our Applications and Interfaces team, troubleshoot issues, implement system improvements, and support users across the organization.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, or related field.
• 1+ year of related experience in application configuration or application support.
• Experience with application configuration methodologies and change control processes.
• Proficiency with Microsoft Office and Google Workspace applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently, manage priorities, and complete projects with minimal supervision.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and negotiation skills.
• Understanding of compliance requirements and application security practices.

Responsibilities

• Provide technical and functional application support to end users, troubleshooting issues and ensuring systems operate effectively.
• Serve as a subject matter expert for core applications, providing guidance and support to internal stakeholders.
• Manage user account setup, onboarding, offboarding, and account modifications across supported applications.
• Collaborate with internal teams to identify opportunities for new applications, enhancements, and improved workflows.
• Evaluate and test new applications to determine their functionality and alignment with organizational needs.
• Implement application configuration changes to improve productivity, efficiency, and the user experience.
• Use scripting and coding skills to support application configurations and system improvements.
• Maintain application-level security controls to protect data integrity and support compliance requirements.
• Assist with application implementations, testing, and transitions into production environments.
• Contribute to internal and external knowledge bases by documenting application processes and solutions.
• Collaborate with project teams to complete assigned tasks, meet milestones, and support technology initiatives.
• Perform other duties as assigned.

Skills

Troubleshooting

Analytical skills

Problem solving

Communication

Independent work

Organizational skills

Interpersonal skills

Negotiation

Education

Bachelor's degree in Computer Science, Mathematics, or related field

Tools

Microsoft Office

Google Workspace

Job description

New Season is seeking a detail-oriented and technically skilled Applications Support Specialist to join our IT team. You will support and optimize the applications our teams rely on daily, ensuring employees have the tools and technology they need to deliver exceptional patient care.

You’ll collaborate with our Applications and Interfaces team, troubleshoot issues, implement system improvements, and support users across the organization.