Healthcare Software Support Specialist

Nextech; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

401(k) with employer match

Paid time off & holidays

11 paid holidays

Wellness programs

Employee assistance program

Job summary

Nextech in the United States is seeking a Product Support Representative to provide frontline support for Nextech software in medical offices. You will respond to calls, emails, and error reports, resolving issues with known solutions and escalating complex cases as needed.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations. The role emphasizes excellent customer service, documentation, and collaboration within the team.

Qualifications

• 1 year of experience in a software troubleshooting role with customers.
• Excellent technical skills, including basic computer skills.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated ability to constructively work within a team environment.
• Proficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
• Excellent customer service skills.
• Ability to type at a rate of 30 WPM, with 90% accuracy.

Responsibilities

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting.
• Answer incoming calls from the support queue.
• Reply to support emails in a timely fashion.
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines.
• Schedule and perform upgrades of the Nextech software.
• Investigate software exceptions and error reports following Nextech support guidelines.
• Provide exceptional customer service.
• Maintain detailed notes and documentation for each support incident in ticketing system.

Skills

Customer service

Technical troubleshooting

Communication

Team collaboration

Typing 30 WPM

Education

Bachelor's degree

Tools

Microsoft Office Suite

Zoom Contact Center

Job description

Nextech in the United States is seeking a Product Support Representative to provide frontline support for Nextech software in medical offices. You will respond to calls, emails, and error reports, resolving issues with known solutions and escalating complex cases as needed.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations. The role emphasizes excellent customer service, documentation, and collaboration within the team.