Tech Product Support Specialist I

Complexcare Solutions, Inc.; United States; On-site; USD 29,000 - 32,000; Full time

Job summary

ComplexCare Solutions is seeking a Technical Product Support Analyst I to handle inbound customer requests and provide Tier-1 helpdesk assistance for our networked product applications. The role emphasizes HIPAA compliance, documentation, and collaboration with cross-functional teams.

You will work from a home office setup, ensuring secure, reliable internet and a dedicated workspace, with responsibilities to resolve issues, communicate with customers, and support sales opportunities as needed.

Qualifications

• Minimum of 1 year of customer service experience.
• Experience in a fast-paced, detail-oriented environment.
• Experience working independently and in teams.
• HIPAA familiarity is a plus.

Responsibilities

• Respond to inbound customer requests via phone, email, or chat.
• Provide Tier-1 helpdesk support for proprietary programs.
• Document activities in CRM and manage case life-cycle.
• Escalate issues per procedures and meet response times.
• Identify opportunities and communicate with sales.

Skills

Customer service

Problem solving

Multitasking

Independent work

Team collaboration

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

CRM Software

MS Office

Ticketing system

Job description

ComplexCare Solutions is seeking a Technical Product Support Analyst I to handle inbound customer requests and provide Tier-1 helpdesk assistance for our networked product applications. The role emphasizes HIPAA compliance, documentation, and collaboration with cross-functional teams.

You will work from a home office setup, ensuring secure, reliable internet and a dedicated workspace, with responsibilities to resolve issues, communicate with customers, and support sales opportunities as needed.