Healthcare SMB Account Manager: Growth & Retention

Freed; United States; Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Freed in the United States is seeking a motivated customer success manager to own a high-volume portfolio of SMB healthcare clients. You will focus on retention, renewals, and expansion, building trusted relationships and guiding customers through adoption of Freed's products.

You will coordinate with Customer Success, Sales, Product, and Support to ensure clinicians derive exceptional value, participate in onboarding, and scale account management processes across the organization.

Mansioni

• Manage and grow a high-volume portfolio of SMB healthcare customers, focusing on retention, renewals, and expansion.
• Drive customer adoption and satisfaction through proactive engagement, onboarding support, and scalable account management processes.
• Collaborate cross-functionally with Customer Success, Sales, Product, and Support to ensure clinicians receive exceptional value from Freed's products.

Descrizione del lavoro

Freed in the United States is seeking a motivated customer success manager to own a high-volume portfolio of SMB healthcare clients. You will focus on retention, renewals, and expansion, building trusted relationships and guiding customers through adoption of Freed's products.

You will coordinate with Customer Success, Sales, Product, and Support to ensure clinicians derive exceptional value, participate in onboarding, and scale account management processes across the organization.