Remote Healthcare SaaS Group Account Manager

Freed; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

401(k) plan

Equity

Job summary

Freed is seeking a Group Account Manager to manage and expand our growing portfolio of B2B healthcare customers. You’ll mainly support small practices and micro-clinics, with potential to scale to hundreds of accounts, balancing relationship management, operations, and commercial ownership.

This high-volume role requires independent work, strong analytics, and collaboration with Customer Success, Sales, Product, and Support to ensure clinicians receive exceptional value from Freed’s AI-powered

Qualifications

• 5–8 years in account management or customer success in B2B SaaS.
• Experience managing a high-volume portfolio of SMB accounts.
• Proven track record in retention, renewals, and expansion.

Responsibilities

• Own a high-volume portfolio of SMB healthcare customers.
• Drive retention and renewals through proactive engagement.
• Identify upsell and cross-sell opportunities.
• Support onboarding, adoption, and continued product use.
• Collaborate with CS, Sales, Product, and Support to resolve challenges.
• Use CRM data to prioritize accounts and guide actions.

Skills

Account mgmt

Client relationships

SaaS experience

Data analysis

CRM proficiency

Communication

Independent worker

Cross-functional

Tools

HubSpot

Gong

Slack

Google Workspace

Job description

Freed is seeking a Group Account Manager to manage and expand our growing portfolio of B2B healthcare customers. You’ll mainly support small practices and micro-clinics, with potential to scale to hundreds of accounts, balancing relationship management, operations, and commercial ownership.

This high-volume role requires independent work, strong analytics, and collaboration with Customer Success, Sales, Product, and Support to ensure clinicians receive exceptional value from Freed’s AI-powered