Senior Group Account Manager, SMB Healthcare SaaS (Remote)

Freed; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Unlimited PTO

401(k) plan

Collaborative, ambitious team

Job summary

Freed is hiring a Group Account Manager to manage a growing portfolio of SMB healthcare customers in a remote U.S. environment. You will own onboarding, adoption, renewals, and expansion, balancing proactive engagement with scalable processes to drive value for clinicians and practices.

You’ll work cross-functionally with Customer Success, Sales, Product, and Support to ensure exceptional customer experiences. The role requires independent, entrepreneurial execution in a fast-moving company.

Qualifications

• 5–8 years of relevant experience in account management, customer success, or related customer-facing role.
• Experience handling a high-volume portfolio of SMB or small-to-medium business accounts.
• Proven track record of improving retention, renewals, and expanding opportunities.
• Experience developing scalable account management processes and customer engagement strategies.
• Strong analytical skills with ability to interpret data and prioritize accounts.

Responsibilities

• Own a high-volume portfolio of SMB healthcare customers and manage engagement.
• Drive retention, renewals, and expansion opportunities with proactive strategies.
• Collaborate cross-functionally with Customer Success, Sales, Product, and Support teams.
• Own customer outcomes and ensure exceptional support throughout the relationship.

Skills

Account management

Customer success

Analytical skills

Communication

Independent work

Tools

HubSpot

Gong

Slack

Google Workspace

Job description

Freed is hiring a Group Account Manager to manage a growing portfolio of SMB healthcare customers in a remote U.S. environment. You will own onboarding, adoption, renewals, and expansion, balancing proactive engagement with scalable processes to drive value for clinicians and practices.

You’ll work cross-functionally with Customer Success, Sales, Product, and Support to ensure exceptional customer experiences. The role requires independent, entrepreneurial execution in a fast-moving company.