Service Delivery Supervisor

OpenKrill; United States; Remote; USD 57,000 - 62,000; Full time

Job summary

Datavant seeks a Supervisor, Service Delivery to lead frontline ROI teams, ensuring HIPAA-compliant, timely release of information with quality oversight. You will coach staff, manage workflow, monitor dashboards, and partner with the Manager on staffing and improvement initiatives.

The role emphasizes standardized processes, strong communication, and the ability to drive throughput while maintaining security and privacy standards across our healthcare clients.

Qualifications

• Experience leading teams in a production-based or healthcare operations environment.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately escalated risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.

Skills

Team leadership

HIPAA knowledge

Quality coaching

Process improvement

Communication skills

Tools

Dashboard tools

Workflow tools

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Supervisor, Service Delivery is responsible for leading frontline staff in the accurate, timely, and compliant execution of Release of Information (ROI) activities. This role focuses on workflow coordination, quality oversight, and people leadership. Supervisors ensure that staff adhere to standardized processes, meet productivity expectations, and maintain compliance with HIPAA and all relevant regulations. The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput.

You will:

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging
• Drive adherence to standardized processes and operating procedures
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals
• Perform quality checks and retrain team members based on error patterns or SOP deviations
• Enforce compliance standards and immediately escalated risk or privacy concerns
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement
• Support new hire onboarding and reinforce training content (Phase 1)
• Maintain an accurate skills matrix to inform work assignment and staff development
• Participate in continuous improvement initiatives and operational pilots
• Foster a positive and inclusive team culture that reflects Datavant values
• Support adoption of technology enabled workflows

Success Metrics

• Consistent achievement of SLA’s and quality targets
• Improved productivity and cost efficiency
• Reduction in rework and waste
• Strong team engagement and retention
• Work with Manager to address concerns with Account Management team for client communication

What you will bring to the table:

• Experience leading teams in a production-based or healthcare operations environment
• Strong understanding of HIPAA and ROI compliance requirements
• Ability to coach performance, provide feedback, and build team engagement
• Comfort navigating dashboards, metrics, and workflow tools
• Detail orientation with a commitment to accuracy, compliance, and process discipline
• Strong communication skills — in person, over video, and in writing
• Forward-thinking mindset with a passion for continuous improvement

Bonus points if:

• You have experience with EMRs such as Epic or Cerner
• You have previously worked in a metric-driven environment
• You have experience training and developing team members

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$57,000-$62,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.