Healthcare Security Dispatch & Communications Specialist

Allied Universal; Cumberland (RI); On-site; USD 57,859,000 - 59,926,000; Full time

Job summary

Allied Universal in Cumberland, RI is hiring a Security Officer Communications Operator to monitor alarms and coordinate dispatch at healthcare locations, ensuring safety and professional service.

You will handle calls, document incidents, and support responders, with a schedule and pay rate specified. This role emphasizes teamwork, reliability, and customer service in a healthcare setting.

Qualifications

• At least one year of security-related experience is required.
• Background check will be conducted in accordance with laws.
• CPR certification is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• A valid driver's license is required only for driving positions.

Responsibilities

• Provide customer service to clients, visitors, patients, and staff by following site procedures and emergency response activities.
• Monitor incoming calls, alarms, and communications, dispatching personnel per procedures.
• Document incidents and dispatch activity accurately with clear site communications.
• Respond calmly to incidents and escalate concerns as needed.
• Monitor access points, cameras, and systems to support orderly operations in the healthcare location.

Skills

Security experience

Alarm panel experience

Customer service

Computer/tablet literacy

Education

High School Diploma

Tools

Alarm panel

Job description

Allied Universal in Cumberland, RI is hiring a Security Officer Communications Operator to monitor alarms and coordinate dispatch at healthcare locations, ensuring safety and professional service.

You will handle calls, document incidents, and support responders, with a schedule and pay rate specified. This role emphasizes teamwork, reliability, and customer service in a healthcare setting.