Security Officer Dispatch Analyst

Alliedbarton Security Services; Cumberland (RI); On-site; USD 55,652,000 - 75,282,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits

Job summary

Allied Universal in Cumberland, RI is seeking a Security Officer Incident Communications to coordinate security-related communications, monitor alarms, dispatch personnel, and maintain records in a healthcare setting.

This full-time role requires 2+ years of security experience, comfort with computer systems, and strong customer service skills. Responsibilities include patrols, incident logging, and collaboration with site contacts and responders.

Qualifications

• Minimum 2 years of security-related experience.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and delivery personnel by carrying out security-related procedures, site-specific policies, and emergency response activities within a healthcare-related location.
• Monitor incoming calls, alarms, access-control notifications, and other communications; document incidents and dispatch appropriate personnel in accordance with site procedures.
• Coordinate responses to incidents, critical situations, and service requests in a calm, professional, problem-solving manner, maintaining communication with relevant site contacts and responding agencies as needed.
• Maintain accurate dispatch logs, incident reports, and other required records, escalating concerns through established communication channels.
• Conduct regular and random patrols of the business and perimeter when assigned, reporting unusual conditions, hazards, or policy concerns to appropriate personnel.

Skills

Security experience

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Alarm panel experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Incident Communications in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will coordinate security-related communications, monitor alarm and surveillance systems, and dispatch personnel in response to incidents and requests. You will maintain accurate records, support timely information flow, and provide exceptional customer service to staff, visitors, and responders. Join Allied Universal and contribute through teamwork, integrity, reliability, innovation, and a caring culture that puts people first.

Position Type: Full Time

Pay Rate: $22.85 / Hour

Job Schedule:DayTimeTue11:00 PM - 07:30 AMWed11:00 PM - 07:30 AMThur11:00 PM - 07:30 AMFri11:00 PM - 07:30 AMSat11:00 PM - 07:30 AM

What You'll Do:

• Provide customer service to employees, visitors, and delivery personnel by carrying out security-related procedures, site-specific policies, and emergency response activities within a healthcare-related location.
• Monitor incoming calls, alarms, access-control notifications, and other communications; document incidents and dispatch appropriate personnel in accordance with site procedures.
• Coordinate responses to incidents, critical situations, and service requests in a calm, professional, problem-solving manner, maintaining communication with relevant site contacts and responding agencies as needed.
• Maintain accurate dispatch logs, incident reports, and other required records, escalating concerns through established communication channels.
• Conduct regular and random patrols of the business and perimeter when assigned, reporting unusual conditions, hazards, or policy concerns to appropriate personnel.

Minimum Requirements:

• Have at least 2 years of security-related experience.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.