Healthcare Scheduling Specialist — EMR & Radiology

UNC Health; Patton Park (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in North Carolina is seeking a Centralized Scheduler to coordinate and schedule clinical visits across multiple departments using EMR tools. You will communicate with patients and clinical staff in a fast-paced environment and input essential information into the scheduling system.

Responsibilities include reviewing orders, interviewing patients to collect history and insurance details, and ensuring scheduling aligns with resource availability and clinical/insurance criteria.

Qualifications

• Associate’s degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.
• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience working in a radiology setting
• Experience scheduling clinical resources such as radiology exams
• Experience or education in medical terminology

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Skills

Medical terminology

Customer service

Education

Associate’s degree or equivalent

Tools

EPIC EMR

CPT/ICD coding

Job description

UNC Health in North Carolina is seeking a Centralized Scheduler to coordinate and schedule clinical visits across multiple departments using EMR tools. You will communicate with patients and clinical staff in a fast-paced environment and input essential information into the scheduling system.

Responsibilities include reviewing orders, interviewing patients to collect history and insurance details, and ensuring scheduling aligns with resource availability and clinical/insurance criteria.