Scheduling Coordinator (Spanish Fluency Required)

Indigo; San Mateo (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Indigo, a healthcare startup in the San Mateo area, is seeking a Scheduling Coordinator to be a key contact for patients and partners. You will manage appointment calendars, ensure clear communication, and help deliver an exceptional patient experience with meticulous organization.

Ideal candidates are fluent in English and Spanish, have 1–3 years in customer-facing healthcare or startup roles, excel at solving scheduling challenges, and are comfortable using modern digital tools and EHR/CRM

Qualifications

• 1–3 years in a customer-facing role in healthcare or startup environment.
• Excellent written and verbal communication in English; Spanish helpful.

Responsibilities

• Coordinate complex appointment calendars while adhering to service standards; keep all parties informed.
• Communicate professionally via phone, email, and our digital platforms in English and Spanish.
• Collect and confirm information to schedule consults and follow-ups.
• Escalate urgent scheduling needs or conflicts to the operations team.
• Ensure relevant documentation is updated in our systems.
• Identify workflow bottlenecks and suggest improvements to efficiency.
• Work closely with the operations team to ensure a seamless patient journey.

Skills

Customer-facing experience

Communication

Problem-solving

Detail-oriented

Digital tools

Empathy

Healthcare operations

Time management

Tools

Scheduling software

EHR systems

CRM platforms

Job description

About Us

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Highlights

• We have strong product market fit. $15M+ ARR in under 15 months.

• We are profitable and funded by top tier healthcare investors.

• We are about 30 people today and rapidly growing across the company.

• You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.
  

The Role

We are seeking a Scheduling Coordinator to serve as a key point of contact for customers. Your primary responsibility will be to manage and optimize scheduling of appointments and facilitate clear, professional communication between all stakeholders. You will play an essential role in helping us deliver an exceptional experience for patients and partners, with a high emphasis on organization and accuracy.

This position is ideal for someone who thrives in fast-paced environments, excels in customer-facing roles, loves solving logistical puzzles, has superb attention to detail, and is excited to learn new technologies that improve healthcare operations. You'll build communication skills, gain exposure to healthcare systems, and contribute directly to the quality of patient care.

What You Will Do

• Coordinate complex appointment calendars while adhering to established service standards, ensuring all parties are informed and aligned

• Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)

• Collect and confirm necessary information from external parties to schedule consults and follow-ups

• Escalate urgent scheduling needs or conflicts to the operations team

• Ensure all relevant documentation is updated accurately in our systems

• Identify workflow bottlenecks and suggest improvements to enhance efficiency

• Work closely with the operations team to ensure a seamless patient journey

You Might Be a Good Fit if You

• Have 1-3 years in a customer-facing role in a healthcare or startup environment

• Are an excellent communicator, both written and verbal, who can interact confidently with patients and professionals alike

• Enjoy problem-solving and untangling complex schedules

• Are detail-oriented and committed to getting things right the first time

• Are comfortable using modern digital tools and learning new software

• Can maintain professionalism and empathy during sensitive or high-stress interactions

• Are interested in healthcare operations and want to contribute to an innovative, tech-forward team

• Are dependable and organized, with strong time-management skills

Nice to Have

• Prior experience in scheduling, care coordination, or administrative healthcare roles

• Familiarity with healthcare or legal terminology

• Exposure to tools like scheduling software, EHR systems, or CRM platforms

• Academic background or strong interest in healthcare, public health, or related fields

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.