Healthcare Scheduling Specialist

Ppcswfl; Cape Coral (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Uniform allowances at hire and each周年

CE courses with CEdirect

Employee Assistance Program (EAP)

Reimbursement for certifications and/或

Job summary

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler in Cape Coral, FL, to support the Adult Medicine division. The role runs 8:00 am–5:00 pm, Monday–Friday, with responsibilities to manage high patient call volumes and schedule appointments accurately.

Ideal candidates have medical office experience, knowledge of insurance processes, and a patient-centric approach. Join our team across Cape Coral and nearby offices in Fort Myers, Estero, and Lehigh Acres.

Qualifications

• Experience in a high-volume call center environment.
• Great attention to detail and the ability to record information accurately.
• Ability to develop and maintain a good rapport with providers, staff, and patients.
• Knowledge of insurances, referrals, and eligibility.
• One year of medical office experience or equivalent education/experience.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain proper information from patients when scheduling appointments (demographics, insurance).
• Record information accurately into the patient management system.
• Communicate messages to appropriate parties.
• Maintain HIPAA confidentiality and adhere to regulations.

Skills

High-volume call center

Attention to detail

Rapport with providers/patients

Insurance knowledge (referrals/elig)**

Tools

Patient management system

Job description

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler in Cape Coral, FL, to support the Adult Medicine division. The role runs 8:00 am–5:00 pm, Monday–Friday, with responsibilities to manage high patient call volumes and schedule appointments accurately.

Ideal candidates have medical office experience, knowledge of insurance processes, and a patient-centric approach. Join our team across Cape Coral and nearby offices in Fort Myers, Estero, and Lehigh Acres.