Appointment Scheduler

Ppcswfl; Cape Coral (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Uniform allowances at hire and each周年

CE courses with CEdirect

Employee Assistance Program (EAP)

Reimbursement for certifications and/或

Job summary

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler in Cape Coral, FL, to support the Adult Medicine division. The role runs 8:00 am–5:00 pm, Monday–Friday, with responsibilities to manage high patient call volumes and schedule appointments accurately.

Ideal candidates have medical office experience, knowledge of insurance processes, and a patient-centric approach. Join our team across Cape Coral and nearby offices in Fort Myers, Estero, and Lehigh Acres.

Qualifications

• Experience in a high-volume call center environment.
• Great attention to detail and the ability to record information accurately.
• Ability to develop and maintain a good rapport with providers, staff, and patients.
• Knowledge of insurances, referrals, and eligibility.
• One year of medical office experience or equivalent education/experience.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain proper information from patients when scheduling appointments (demographics, insurance).
• Record information accurately into the patient management system.
• Communicate messages to appropriate parties.
• Maintain HIPAA confidentiality and adhere to regulations.

Skills

High-volume call center

Attention to detail

Rapport with providers/patients

Insurance knowledge (referrals/elig)**

Tools

Patient management system

Job description

You’ll become part of the “PPC family”. We are always looking for the best talent to join our team. We know that skilled employees are critical to our success and to our commitment to deliver outstanding quality care. Compassion, Respect, Friendliness, Teamwork and Excellence are not just words, but what we are committed to delivering each and every day. We are seeking individuals who share our passion for excellence. We have offices in Fort Myers, Cape Coral, Estero and Lehigh Acres with opportunities in both clinical and non-clinical positions. If you desire to become part of our team, please apply online for consideration.

Position:

Appointment Scheduler

Location:

Cape Coral, FL

Job Id:

2692

# of Openings:

1

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking an Appointment Scheduler for our Adult Medicine division in Cape Coral. The schedule for this position is 8:00 am to 5:00 pm, Monday through Friday.

Sample of Duties:

• Answer a high volume of calls in a professional and courteous manner
• Obtain proper information from patients when scheduling appointments such as demographics and insurance information
• Record information accurately into our patient management system
• Communicate messages to appropriate parties
• Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations

Position Requirements:

• Experience working in a high volume call center environment
• Great attention to detail and the ability to record information accurately
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Proficiency in handling all calls in a professional and compassionate manner
• Knowledge of insurances, referrals, and eligibility a must
• One year of medical office experience or a combination of medical education and office experience preferred
• Regular and reliable job attendance is required

PPC Offers:

• Over 30 years of serving our Southwest Florida community
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowances at hire and each anniversary
• Company paid CE courses with CEdirect
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Milestone gifts
• Employee appreciation events and gifts