Healthcare Scheduling Operations Leader

Caretruly Healthcare LLC; West Allis (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Caretruly Healthcare LLC is seeking a Scheduling Operations Supervisor to oversee Scheduling Logistics, Billing, and Reception. You will lead staffing, payroll/billing support, and front office operations while ensuring service quality and policy compliance.

Ideal candidates have 3+ years in home health scheduling/healthcare ops and previous supervisory experience, with bilingual English/Spanish preferred. Strong organizational and communication skills are essential.

Qualifications

• Education at least a high school diploma; associate or bachelor’s preferred.
• Minimum 3 years in home health scheduling/healthcare ops is preferred.
• Demonstrated supervisory experience and strong customer service skills.

Responsibilities

• Oversee daily operations of Scheduling Logistics, Scheduling Billing, and Reception.
• Provide leadership, coaching, and performance management to staff.
• Ensure staffing coverage for 100+ clients daily and continuity of care.
• Monitor shifts, changes, shortages, and emergency staffing needs.
• Audit scheduling activities for accuracy and compliance.
• Coordinate payroll and billing processes and related documentation.
• Collaborate with Payroll, HR, Nursing, and Outreach to resolve issues.
• Oversee front desk operations and ensure professional reception.

Skills

Bilingual EN/ES

Leadership

Customer service

Scheduling software

MS Office

Org skills

Multi-tasking

Confidentiality

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Electronic Health Record systems

Scheduling software

Job description

Caretruly Healthcare LLC is seeking a Scheduling Operations Supervisor to oversee Scheduling Logistics, Billing, and Reception. You will lead staffing, payroll/billing support, and front office operations while ensuring service quality and policy compliance.

Ideal candidates have 3+ years in home health scheduling/healthcare ops and previous supervisory experience, with bilingual English/Spanish preferred. Strong organizational and communication skills are essential.