Healthcare Scheduling Manager: Access & Ops Excellence

Greater Lawrence Family Health Center, Inc.; Lawrence (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive health benefits

Growth opportunities

Job summary

Greater Lawrence Family Health Center (GLFHC) invites applications for a Scheduling Manager to optimize clinician scheduling across multiple sites and programs in Lawrence, MA. The role oversees templates, coverage, and reporting to support patient access.

The position requires a Bachelor's in a related field and 5–7 years in healthcare scheduling, plus 3+ years of supervisory experience. Proficiency with QGenda and Excel is preferred.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, CS or related field.
• 5-7 years in healthcare scheduling, operations, or access management.
• Minimum 3 years of supervisory or leadership experience.
• Experience managing complex provider schedules across multiple sites/specialties.
• Experience with QGenda or similar scheduling software preferred.

Responsibilities

• Develop and maintain clinician schedules across clinics, acute care, telehealth, and residency programs.
• Oversee scheduling templates and ensure accuracy, capacity utilization, and template integrity.
• Audit and update scheduling workflows; coordinate changes with leaders.
• Monitor schedules and ensure on-time coverage and compliance with policies.
• Prepare reports and dashboards to improve patient access and provider productivity.
• Supervise Scheduling Staff and related coordinators; provide coaching and development.
• Lead scheduling-related process improvements and cross-training initiatives.

Skills

Healthcare scheduling

Staff supervision

QGenda experience

Excel

Analytical skills

Problem solving

Attention to detail

Education

Bachelor's degree in Healthcare Administration

Tools

QGenda

EHR scheduling systems

Workforce management platforms

Microsoft Excel

Job description

Greater Lawrence Family Health Center (GLFHC) invites applications for a Scheduling Manager to optimize clinician scheduling across multiple sites and programs in Lawrence, MA. The role oversees templates, coverage, and reporting to support patient access.

The position requires a Bachelor's in a related field and 5–7 years in healthcare scheduling, plus 3+ years of supervisory experience. Proficiency with QGenda and Excel is preferred.