Scheduling Manager

Greater Lawrence Family Health Center; Lawrence (MA); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits

Growth opportunities

Job summary

Greater Lawrence Family Health Center is seeking a Scheduling Manager to optimize clinician scheduling across multiple sites, including residency programs. You will develop templates, oversee payroll and incentive reporting, and lead scheduling-related initiatives to improve access and efficiency.

The role requires 5–7 years in healthcare scheduling with 3+ years in leadership, experience with QGenda or EHR systems, and strong Excel skills.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Computer Science, or related field.
• Five to seven years in healthcare scheduling, operations, or access management.
• At least three years of supervisory or leadership experience.
• Experience with QGenda, EHR scheduling systems, or workforce platforms preferred.
• Advanced proficiency in Excel and Outlook.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Develop and maintain clinician schedules across clinics, acute care, telehealth, and residency programs.
• Ensure timely schedule completion and adequate provider coverage.
• Review schedule changes and provider assignments; approve adjustments.
• Coordinate onboarding, leaves, and staffing changes affecting schedules.
• Resolve scheduling conflicts and enforce scheduling policies.

Skills

Analytical skills

Organizational skills

Problem solving

Education

Bachelor's degree in Healthcare Administration

Supervisory/leadership experience (3+ years)

Tools

QGenda

EHR scheduling systems

Workforce management platforms

Microsoft Excel

Microsoft Outlook

Job description

• Pay or shift range: $64,792 USD to $75,587.20 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a Scheduling Manager to join our team. The Scheduling Manager oversees and optimizes clinician scheduling operations across GLFHC. This role is responsible for developing and maintaining provider and residency schedules, managing scheduling systems and processes, administering provider payroll and incentive compensation reporting, and leading scheduling-related improvement initiatives. The Scheduling Manager supervises Scheduling Staff, Group Coordinators, and Hospital Coordinators to ensure efficient operations, provider productivity, and patient access.

Scheduling & Coverage

• Develop and maintain clinician schedules, including clinics, acute care coverage, telehealth, on-call rotations, rounding, residency, and precepting assignments.
• Ensure schedules are completed within established timelines and provide adequate provider coverage.
• Review and approve schedule changes, coverage requests, and provider assignments.
• Coordinate scheduling adjustments related to onboarding, leaves, and other staffing changes.
• Resolve scheduling conflicts and provider scheduling concerns.
• Establish and maintain scheduling policies, procedures, and standards.

Template & Scheduling Management

• Oversee provider scheduling templates to support patient access goals.
• Audit templates for scheduling accuracy, capacity utilization, visit types, and template integrity.
• Coordinate template updates with clinical and operational leaders.
• Monitor scheduling requests and compliance with established workflows.

Systems & Reporting

• Oversee scheduling systems and related workflows.
• Maintain scheduling data integrity and system standards.
• Partner with IT and vendors on system enhancements, training, testing, and implementation.
• Prepare and administer clinician incentive compensation reporting.
• Analyze provider productivity, scheduling, and compensation data.
• Develop reports, dashboards, and recommendations to improve patient access, scheduling efficiency, and provider productivity.

Leadership

• Supervise Scheduling Staff, Hospital Coordinators, and related personnel.
• Provide coaching, performance management, and professional development.
• Ensure cross-training and operational continuity within the department.
• Foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Participate in organizational projects, committees, and initiatives.

Qualifications

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Computer Science, or a related field.

Experience

• 5-7 years of experience in healthcare scheduling, operations, or access management.
• Minimum of 3 years of supervisory or leadership experience.
• Experience managing complex provider schedules across multiple specialties, departments, or locations.
• Experience with QGenda, EHR scheduling systems, or workforce management platforms preferred.
• Advanced proficiency in Microsoft Excel and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and ability to manage multiple priorities.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.