Healthcare SaMD Technical Services Engineer

Midwest Startups; Madison (WI); Hybride; USD 80 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid/Remote Company

Health, dental, and vision insurance

Paid time off

Stock options

Company Bonus Program

401k

Team Summits

Résumé du poste

EnsoData is seeking a Technical Services Engineer to join our healthcare-focused customer-facing team. You will help implement, deploy, and support SaMD software in clinical environments, collaborating with Customer Success and Engineering.

The role emphasizes troubleshooting, documenting SOPs, and clear communication with customers. Our hybrid/remote role in the United States offers a competitive salary, benefits, and stock options as part of EnsoData's mission to improve healthcare.

Qualifications

• Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare).
• 1 year of experience in technical services, customer support, or related fields within the healthcare or software industries.
• Experience troubleshooting and debugging code in web-based applications hosted in cloud environments (GCP/AWS/Azure), including performance issues, API failures, and infrastructure-related problems.
• Exceptional communication and problem-solving abilities, both technical and non-technical.
• Demonstrated experience with SaMD and an understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred).
• Strong understanding of RESTful APIs and how to design, troubleshoot, and integrate with them.
• Experience in Python, React, React Native, MongoDB, and GCP is preferred but not required.

Responsabilités

• Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution.
• Effectively troubleshoot complex technical issues within web-based applications.
• Document and follow SOPs for escalation of issues to internal teams and develop documentation for other TSEs.
• Provide timely and clear communication with customers outlining the steps to solve issues.
• Ensure customer issues and resolutions are properly documented.

Connaissances

Communication skills

Problem-solving

RESTful APIs

Formation

Bachelor's degree in a relevant field

Outils

Python

React

React Native

MongoDB

GCP

Description du poste

EnsoData is seeking a Technical Services Engineer to join our healthcare-focused customer-facing team. You will help implement, deploy, and support SaMD software in clinical environments, collaborating with Customer Success and Engineering.

The role emphasizes troubleshooting, documenting SOPs, and clear communication with customers. Our hybrid/remote role in the United States offers a competitive salary, benefits, and stock options as part of EnsoData's mission to improve healthcare.