Healthcare Salesforce Product Analyst

Upward Health, Inc.; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Upward Health, Inc. is seeking a Product Analyst to join our Product team. This role designs and maintains our Salesforce ecosystem to enable field and central staff to deliver coordinated care.

The ideal candidate has a Salesforce Administrator Certification, 3+ years hands-on Salesforce experience, and strong skills in declarative tools, Health Cloud knowledge, and collaboration with developers, Jira for documentation.

Qualifications

• Salesforce Administrator Certification is required.
• 3+ years hands-on Salesforce experience, preferably in complex environments.
• Proficiency with declarative Salesforce tools (Flows, Validation Rules, Record Types, etc.).
• Strong knowledge of Health Cloud and/or Field Service (preferred).
• Familiarity with managed packages and their configuration implications.
• Comfortable using Jira for documentation and collaboration.
• Basic understanding of Apex, LWCs, Aura, and Visualforce; ability to work with developers.

Responsibilities

• Collaborate with stakeholders to elicit and translate business needs into Salesforce-based solutions.
• Participate in design and scoping sessions with Product team and developers to refine enhancements.
• Build and configure Salesforce components using declarative tools.
• Partner with developers to support custom code and ensure alignment with declarative solutions.
• Execute end-to-end testing to validate functionality and data integrity.
• Manage and resolve escalated user support tickets with root-cause analysis.
• Research new Salesforce features and assess relevance for implementation.
• Document solution designs and configuration updates for cross-functional reference.
• Contribute to projects including integrations and regulatory compliance efforts.

Skills

Salesforce Administrator Certification

Salesforce hands-on experience

Declarative tools (Flows, Validation,)

Health Cloud knowledge

Managed packages familiarity

Collaboration with developers

Tools

Jira

Apex

LWC

Aura components

Visualforce

Job description

Upward Health, Inc. is seeking a Product Analyst to join our Product team. This role designs and maintains our Salesforce ecosystem to enable field and central staff to deliver coordinated care.

The ideal candidate has a Salesforce Administrator Certification, 3+ years hands-on Salesforce experience, and strong skills in declarative tools, Health Cloud knowledge, and collaboration with developers, Jira for documentation.