Healthcare SaaS Account Manager (Remote)

Rivia Health, Inc.; Arizona; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Variable compensation

Unlimited PTO & benefits

Remote work environment

Impactful healthcare tech product

Job summary

Rivia Health, Inc. is seeking an Account Manager to manage client relationships and drive additional value for customers in a fully remote capacity in the United States. You will partner with sales, lead implementations, and deliver monthly performance reviews while identifying expansion opportunities and renewals.

The role emphasizes consultative selling, service excellence, and problem-solving to optimize product adoption and ROI for healthcare provider clients.

Qualifications

• 3+ years of experience in account management, sales, education, or related fields with client exposure.
• Experience in healthcare revenue cycle management strongly preferred but not required.
• Exceptional communication, sales, account management, project management, and problem-solving skills.
• High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines.

Responsibilities

• Establish and maintain a trusted relationship with client contacts.
• Act as the voice of the customer in internal conversations.
• Partner with the sales team to ensure customers are set up for success before they sign a contract.
• Manage new customer implementations as the project lead.
• Conduct monthly review calls with assigned customers and provide performance reports.
• Identify expansion opportunities and potential product offerings to share with customers.
• Close expansion revenue contracts and renewals with existing customers.
• Troubleshoot product adoption or performance issues to maximize ROI.
• Visit clients and attend industry events to build relationships.
• Collaborate with product management and stakeholders to align on key success metrics.

Skills

Account management

Sales

Communication

Project management

Problem solving

Attention to detail

Organizational skills

Prioritization

Remote work adaptability

Customer empathy

Self-directed

Tools

HubSpot

Microsoft Office

Job description

Rivia Health, Inc. is seeking an Account Manager to manage client relationships and drive additional value for customers in a fully remote capacity in the United States. You will partner with sales, lead implementations, and deliver monthly performance reviews while identifying expansion opportunities and renewals.

The role emphasizes consultative selling, service excellence, and problem-solving to optimize product adoption and ROI for healthcare provider clients.