Healthcare SaaS Success Manager - Remote

Healthstream; Nashville (TN); Hybride; USD 70 000 - 100 000; Plein temps

Résumé du poste

HealthStream in Nashville, TN, is seeking a Sentivity Success Manager to ensure meaningful customer experiences by driving adoption of HealthStream products and solutions. You will engage with customers to align with organizational goals and proactively identify opportunities for value realization.

Responsibilities include maintaining stakeholder relationships, leveraging data for utilization insights, and collaborating with sales, product, onboarding, and support teams to ensure success across

Qualifications

• Bachelor's degree in healthcare, business, or technical field is required.
• Minimum 3 years in a customer service/sales or related role.
• Healthcare organization experience preferred.
• Experience with HealthStream products at an administrator level is a plus.
• SaaS experience desirable.
• Salesforce experience desirable.

Responsabilités

• Develops and maintains an ongoing consultative relationship with customers through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, share best practices, determine progress to organizational goals, and identify ongoing customer needs.
• Solicits regular customer feedback and communicates responses to HealthStream internal stakeholders, including sales, product management, training, onboarding, and operations.
• Utilizes data to analyze product utilization and adoption.
• Proactively intervenes to improve utilization/adoption and ensure ongoing customer retention and growth.
• Maintains Salesforce case documentation of customer engagement activities to ensure service continuity.
• Collaborates with sales, product management, onboarding/implementations, customer service, and other success team members for seamless customer interactions.
• Collaborates with product managers/owners of assigned solutions for ongoing product understanding and metrics for customer success.
• Collaborates with implementations teams to develop onboarding plans for assigned products.
• Collaborates with sales and other Success Managers on account renewal strategy.
• Provides advisory support in pre-sales discussions to articulate the role of the Success Manager.
• Collaborates with product, development, and content teams to develop customer-facing materials for assigned products.
• Utilizes the community to support customer self-service with up-to-date product guides and templates, webinar topics, and discussions.
• Collaborates with HealthStream Community team to ensure customer resources address self-service needs.
• Leads strategies to increase product adoption on one-to-many and one-to-one bases.
• Identifies and nurtures referenceable accounts and captures customer success stories and ROI.
• Collaborates with onboarding teams to develop onboarding plans for assigned products.

Connaissances

Office proficiency

Verbal and written communication

Data understanding

Technical acumen

Formation

Bachelor's degree (healthcare/business/technical)

Outils

Salesforce

HealthStream products (admin level)

Description du poste

HealthStream in Nashville, TN, is seeking a Sentivity Success Manager to ensure meaningful customer experiences by driving adoption of HealthStream products and solutions. You will engage with customers to align with organizational goals and proactively identify opportunities for value realization.

Responsibilities include maintaining stakeholder relationships, leveraging data for utilization insights, and collaborating with sales, product, onboarding, and support teams to ensure success across