Customer Success Manager

Medonix; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Medonix seeks a Customer Success professional to own a portfolio of 25–35 small and mid-market accounts in a B2B SaaS/healthcare setting. You will drive retention, expansion ARR, and produce compelling case studies that showcase outcomes.

Responsibilities include conducting quarterly business reviews, leading expansion talks, coordinating escalations with ops, and partnering with marketing on case studies, while tracking retention metrics.

Qualifications

• 3+ years in customer success at a B2B SaaS or healthcare-services company.
• Comfort talking healthcare RCM at the level a billing manager will respect.
• Demonstrable track record on retention and expansion metrics.

Responsibilities

• Run quarterly business reviews on every account in your portfolio.
• Identify and lead expansion conversations: additional providers, locations, modules.
• Coordinate with the account lead and operations team on escalations.
• Author case studies on standout customer outcomes.

Skills

Customer Success

B2B SaaS

Healthcare knowledge

Job description

Own customer health on a portfolio of small and mid-market practices. Drive retention, expansion, and the next case study we publish.

You will own customer success across a portfolio of 25–35 small and mid-market customer accounts. Outcomes are measured in net retention, expansion ARR, and the case studies that come out of accounts you ran particularly well.

What you will own

• Run quarterly business reviews on every account in your portfolio.
• Identify and lead expansion conversations: additional providers, locations, modules.
• Coordinate with the account lead and operations team on every escalation.
• Author case studies on the standout customer outcomes.

Must-haves

• 3+ years in customer success at a B2B SaaS or healthcare-services company.
• Comfort talking healthcare RCM at the level a billing manager will respect.
• Demonstrable track record on retention and expansion metrics.

Nice-to-haves

• Prior in-house healthcare experience.
• Comfort co-authoring marketing content with the customer.

Day in the life

Mornings tend to be customer calls and QBR prep. Afternoons drift to internal coordination, expansion conversations, and the case-study work that you partner with marketing on.