Healthcare Route Dispatcher

Labcorp; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

401(k)

Paid time off

Job summary

Labcorp in Houston, TX is seeking a Route Coordinator/Dispatcher to schedule, coordinate and dispatch specimen pickups. You will manage high volume emails and calls, coordinate resources, and ensure service area targets are met while balancing speed, accuracy and cost.

Strong communication, organization and detail orientation are essential. Experience with route management software and Microsoft Office is a plus; previous work in medical courier environments is preferred.

Qualifications

• High school diploma or GED or equivalent.
• 1 year or more experience in logistics, customer service or operations.
• Prior experience in logistics, customer service or operations.
• Experience working in a medical courier environment.
• 2 years or more experience working as a dispatcher.

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups.
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.).
• Responsible for specific service area to ensure best possible solutions for client.
• Achieve location productivity and expense targets while meeting customer expectations.
• Ensure a balance between customer response time, accuracy and cost/productivity targets.
• Follow standard procedures for field requests for service and dispatching calls.
• Problem solve and provide potential resolutions for any specimen related issue.
• Utilize multiple databases to process requests and inquiries.
• Performs a variety of administrative/clerical duties as needed.

Skills

Route coordination

Dispatcher experience

Microsoft Office

Strong communication

Time management

Attention to detail

Route management software

Clerical skills

Education

High school diploma or GED

Tools

Route management software

Microsoft Office

Job description

Labcorp in Houston, TX is seeking a Route Coordinator/Dispatcher to schedule, coordinate and dispatch specimen pickups. You will manage high volume emails and calls, coordinate resources, and ensure service area targets are met while balancing speed, accuracy and cost.

Strong communication, organization and detail orientation are essential. Experience with route management software and Microsoft Office is a plus; previous work in medical courier environments is preferred.