Route Coordinator/Dispatcher

Labcorp; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

401(k)

Paid time off

Job summary

Labcorp in Houston, TX is seeking a Route Coordinator/Dispatcher to schedule, coordinate and dispatch specimen pickups. You will manage high volume emails and calls, coordinate resources, and ensure service area targets are met while balancing speed, accuracy and cost.

Strong communication, organization and detail orientation are essential. Experience with route management software and Microsoft Office is a plus; previous work in medical courier environments is preferred.

Qualifications

• High school diploma or GED or equivalent.
• 1 year or more experience in logistics, customer service or operations.
• Prior experience in logistics, customer service or operations.
• Experience working in a medical courier environment.
• 2 years or more experience working as a dispatcher.

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups.
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.).
• Responsible for specific service area to ensure best possible solutions for client.
• Achieve location productivity and expense targets while meeting customer expectations.
• Ensure a balance between customer response time, accuracy and cost/productivity targets.
• Follow standard procedures for field requests for service and dispatching calls.
• Problem solve and provide potential resolutions for any specimen related issue.
• Utilize multiple databases to process requests and inquiries.
• Performs a variety of administrative/clerical duties as needed.

Skills

Route coordination

Dispatcher experience

Microsoft Office

Strong communication

Time management

Attention to detail

Route management software

Clerical skills

Education

High school diploma or GED

Tools

Route management software

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Route Coordinator/Dispatcher to join our team in Houston, TX

Job Location: Houston, TX. Work Schedule: Tuesday- Saturday 12pm -8:30pm, additional hours/days may be required as needed

Job Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups.
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.).
• Responsible for specific service area to ensure best possible solutions for client.
• Achieve location productivity and expense targets while meeting customer expectations.
• Ensure a balance between customer response time, accuracy and cost/productivity targets.
• Follow standard procedures for field requests for service and dispatching calls.
• Problem solve and provide potential resolutions for any specimen related issue.
• Utilize multiple databases to process requests and inquiries.
• Performs a variety of administrative/clerical duties as needed.

Minimum Qualifications

• High school diploma or GED or equivalent.

Preferred Qualifications

• 1 year or more experience in logistics, customer service or operations.
• Prior experience in logistics, customer service or operations.
• Experience working in a medical courier environment.
• 2 years or more experience working as a dispatcher.

Additional Job Standards

• Basic computer and typing skills; experience with Microsoft Office
• Strong communication skills; both written and verbal
• Excellent organizational and time management skills
• Strong attention to detail with the ability to multitask
• Familiarity with route management software
• Develops and coordinates the daily route, work, and training schedules of assigned work group.
• Assists Branch Manager with administrative duties associated with Professional Services operations.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives.