Dispatcher

Labcorp; Chantilly (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Job summary

Labcorp is seeking a Dispatcher to join our team in Chantilly, VA. Schedule and dispatch specimen pickups using route management software, while coordinating resources and maintaining high service levels.

You will handle high-volume communications, manage a defined service area, and strive for productivity and cost targets while delivering reliable client support.

Qualifications

• High school diploma or equivalent.
• Strong MS Office skills (Excel/Word).
• Proven time management and problem-solving abilities.
• Effective communication with internal teams and customers.

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups.
• Manage high-volume email/phone traffic to coordinate resources (employees, vendors, etc.).
• Responsible for specific service area to ensure best possible solutions for client.
• Achieve location productivity and expense targets while meeting customer expectations.
• Ensure a balance between customer response time, accuracy and cost/productivity targets.

Skills

MS Office

Time management

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Route management software

Databases

Excel

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Dispatcher to join our team in Chantilly, VA.

Work Schedule: Tuesday - Friday 2pm -10:30pm, Saturdays 1pm - 9:30pm

Job Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls Problem solve and provide potential resolutions for any specimen related issue Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• 2 years or more of experience in logistics or operations
• 1 year or more of experience working in a medical courier environment

Additional Job Standards

• Skilled in MS Office technologies such as Excel and MS Word
• Able to learn and utilize applications and dashboards
• Effective use of time management
• Problem solving, technical aptitude and ability to learn and embrace new concepts
• Self-motivated individual that can work well unsupervised
• Pay Range: $17.75 - $23.00 per hour

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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