Healthcare Retail Customer Advocate

IRB Medical Equipment LLC; Maumee (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

IRB Medical Equipment LLC is seeking a customer service representative to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure a smooth service experience.

Responsibilities include coordinating with physicians for specifications, verifying insurance, and maintaining accurate records while upholding a friendly, professional demeanor in a fast-paced environment.

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Customer service orientation with attention to detail.
• Proficiency with computers and data entry.

Responsibilities

• Greet customers and maintain a positive, empathetic and professional attitude.
• Listen actively, confirm information and diffuse unhappy customers as needed.
• Assist internal and external customers professionally and promptly.
• Process orders and respond to inquiries across multiple channels.
• Verify insurance related information and medical necessity when applicable.
• Maintain patient records and coordinate with physicians as needed.
• Support showroom cleanliness and inventory presentation.
• Adhere to policies to ensure correct paperwork for billing and insurance.

Skills

Customer service

Active listening

Communication

Data entry

Professional attitude

Education

High school diploma or GED

6 months customer service

Job description

IRB Medical Equipment LLC is seeking a customer service representative to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure a smooth service experience.

Responsibilities include coordinating with physicians for specifications, verifying insurance, and maintaining accurate records while upholding a friendly, professional demeanor in a fast-paced environment.