Retail Customer Service & Billing Specialist

IRB Medical Equipment LLC; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

IRB Medical Equipment LLC in Southfield, MI is seeking a customer service associate to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems.

You will greet customers with empathy, listen actively, assist internal and external customers, and maintain accurate patient records while coordinating with physicians and insurers to ensure proper documentation and service delivery.

Qualifications

• Excellent interpersonal, written and oral communication skills.
• Customer service orientation.
• Attention to detail.
• Proficiency with computers, with strong typing skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and maintain a positive, empathetic and professional attitude during interactions.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Assists all internal and external customers in a professional manner.
• Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
• Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.

Skills

Interpersonal communication

Written communication

Oral communication

Customer service orientation

Attention to detail

Data entry

Computer proficiency

Typing

Fast-paced work

Education

High school diploma or GED

Job description

IRB Medical Equipment LLC in Southfield, MI is seeking a customer service associate to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems.

You will greet customers with empathy, listen actively, assist internal and external customers, and maintain accurate patient records while coordinating with physicians and insurers to ensure proper documentation and service delivery.