Healthcare Registration Agent: Calm, Compassionate Support

R1-Rc; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

R1 RCM Inc. is seeking a Customer Service Representative in Patient Registration to greet patients, gather information, and guide them through the registration process. You will work across systems, answer questions, and assist with insurance details while staying calm and compassionate in fast-paced environments.

No healthcare background is required, as paid training is provided. The role offers entry into healthcare with a clear growth path, including opportunities to support clinicians and

Qualifications

• High School Diploma or GED is required.
• Strong customer service experience is preferred.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details with training.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Customer Service Representative in Patient Registration to greet patients, gather information, and guide them through the registration process. You will work across systems, answer questions, and assist with insurance details while staying calm and compassionate in fast-paced environments.

No healthcare background is required, as paid training is provided. The role offers entry into healthcare with a clear growth path, including opportunities to support clinicians and