Patient Registration Concierge — Compassionate Front Desk

R1 RCM; Anderson (IN); On-site; USD 22,730 - 28,461; Full time

Job summary

R1 RCM is hiring a Patient Registration Customer Service Representative in the in-patient registration area. You will be the first friendly face as patients check in, help navigate the registration process, and gather accurate information in a fast-paced hospital environment.

No healthcare background? No problem—training is provided, and this role offers a launchpad for a meaningful healthcare career with opportunities to learn about insurance and hospital workflows.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Preferred: Medical or healthcare experience (but not required).

Responsibilities

• Register patients across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1 RCM is hiring a Patient Registration Customer Service Representative in the in-patient registration area. You will be the first friendly face as patients check in, help navigate the registration process, and gather accurate information in a fast-paced hospital environment.

No healthcare background? No problem—training is provided, and this role offers a launchpad for a meaningful healthcare career with opportunities to learn about insurance and hospital workflows.