Healthcare Receptionist

Willow Valley Communities; Willow Street (PA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Birthday PTO

Tuition reimbursement

Weekly pay

Fitness centers access

Team Member events

Job summary

Willow Valley Communities - Lakes Campus is seeking a friendly Part-Time Healthcare Receptionist to be the welcoming face and voice of our community. You’ll serve Residents, visitors, and Team Members, handling calls, messages, and front-desk duties with a focus on exceptional service.

Responsibilities include greeting visitors, routing inquiries, managing appointments, handling mail, and supporting daily operations.

Qualifications

• Experience preferred; on-the-job training provided.
• Computer literacy is required.

Responsibilities

• Serve as the welcoming face and voice for Residents, visitors, and Team Members.
• Answer incoming calls, determine caller needs, and direct to appropriate teams or departments.
• Take and deliver messages or transfer calls when staff are unavailable.
• Provide information about the organization and directions to inquiries.
• Greet visitors and notify appropriate Team Members.
• Monitor entrances and elevators for safety and elopement risks.
• Assist Residents with appointments and transportation arrangements as needed.
• Handle mail, deliveries, and maintain business machines.
• Create, print, and mail memos and documents as needed.
• Assist with emergency response system and alarm handling.

Skills

Computer literacy

Customer service

Job description

Overview

Part-Time Healthcare Receptionist

Willow Valley Communities - Lakes Campus

Are you someone who enjoys helping others and creating positive first impressions? Willow Valley Communities is looking for a friendly, professional Part-Time Healthcare Receptionist to serve as the welcoming face and voice of our community.

In this role, you'll be the first point of contact for Residents, visitors, and Team Members, providing exceptional customer service both in person and over the phone. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in supporting others, we'd love to hear from you!

Why You'll Love Working Here

At Willow Valley Communities, we value our Team Members and offer benefits designed to support your well-being, growth, and enjoyment at work:

• PTO, including an extra day off for your birthday!
• Scholarship and Tuition Reimbursement opportunities
• Weekly pay!
• Access to our beautiful fitness centers, spas, cafés, and swimming pools
• Exciting Team Member events and recognition programs
• And so much more!

Compensation

• $15/hour + based on experience

What You'll Do

As a Healthcare Receptionist, you'll play an important role in supporting daily operations and creating a welcoming environment for everyone who enters our community.

Responsibilities include:

• Creating a positive, encouraging, and educational environment for Team Members
• Ensuring consistency among Supportive Living Communities in operations, policies, and procedures
• Answering incoming telephone calls, determining caller needs, and directing calls to the appropriate Team Members or departments
• Taking and delivering messages or transferring calls to voicemail when Team Members are unavailable
• Providing information about the organization, including directions and general inquiries
• Greeting visitors, determining the nature of their visit, and notifying the appropriate Team Members
• Monitoring visitor access and issuing passes when required
• Assisting Residents with appointments, which may vary by building (beauty shop, physician appointments, transportation arrangements, etc.)
• Receiving, sorting, routing, and forwarding mail and deliveries
• Maintaining business machines
• Creating, printing, and mailing memos, correspondence, reports, and other documents as needed
• Responding promptly to alarms by summoning assistance or providing support as appropriate
• Monitoring entrances and elevators for potential elopements
• Maintaining monies and documentation for cash boxes and Resident funds, depending on the building
• Completing admission and discharge notifications
• Assisting with the emergency response system

What We're Looking For

• Experience is preferred; on-the-job training is provided
• Computer literacy is required

Schedule

Part-Time | Every Other Weekend + Every Other Holiday

• Weekend Shift; Saturday and Sunday: 2:00 PM - 7:30 PM
• Holiday Shift: 1:45 PM - 7:30 PM

Location

Willow Valley Communities - Meadow Ridge925 Willow Valley Lakes DriveWillow Street, PA 17584

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.