Human Resources Receptionist

Willow Valley Communities; Willow Street (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Birthday day off

Scholarship and Tuition Reimbursement

Weekly pay

Fitness centers

Spas

Cafés

Swimming pools

Team member events

Recognition programs

Job summary

Willow Valley Communities, based at the Corporate Office in Willow Street, PA, is seeking a Human Resource Receptionist to be the welcoming face of the organization and support the HR team.

You will greet visitors, assist Team Members and guests, coordinate onboarding activities, and provide essential administrative support while maintaining confidentiality and a professional, service-oriented environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of administrative, receptionist, customer service, or office support experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Serve as the primary receptionist for the Corporate Office.
• Welcome and assist Team Members, Residents, visitors, candidates, vendors, and guests.
• Answer, screen, and route calls; provide HR information as needed.
• Coordinate onboarding activities and collect employment documents (I-9, tax forms, direct deposit, etc.).
• Prepare orientation materials and new hire packets.
• Provide administrative support to the HR COE and maintain files.

Skills

Bilingual (Preferred)

Administrative experience

Reception / front desk

Customer service

Microsoft Office proficiency

Strong organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Teams

Job description

Overview

Human Resource Receptionist

The Corporate Office at Willow Valley Communities

Are you passionate about creating exceptional first impressions and helping people feel welcomed and supported? As the Human Resource Receptionist at Willow Valley Communities, you’ll serve as the face of our Corporate Office and play an important role in supporting Team Members throughout their employment journey!

From welcoming visitors and candidates to coordinating onboarding activities and providing administrative support, this position is at the heart of our Human Resources team. You’ll help ensure a positive, professional, and seamless experience for Team Members, Residents, guests, and applicants while contributing to a workplace culture that values service, connection, and excellence.

Why You’ll Love Working Here

At Willow Valley Communities, we believe in taking care of the people who take care of others. As a valued Team Member, you’ll enjoy:

PTO , including an extra day off for your birthday!

Scholarship and Tuition Reimbursement opportunities

Weekly pay — get paid every Friday!

Access to our beautiful fitness centers, spas, cafés, and swimming pools

Fun Team Member events and recognition programs

And so much more!

What You’ll Do

Reception & Customer Service

As the first point of contact for our Corporate Office, you’ll help create a welcoming and professional environment for everyone who visits or contacts Willow Valley Communities.

• Serve as the primary receptionist for the Corporate Office.
• Welcome and assist Team Members, Residents, visitors, candidates, vendors, and community guests.
• Maintain a professional, friendly, and service-oriented front office environment.
• Answer, screen, and route incoming calls to the appropriate department or Team Leader.
• Respond to routine inquiries and provide general information regarding HR services, policies, and processes.
• Monitor visitor sign-in procedures and assist with visitor management requirements.

Onboarding & Orientation Support

Help new Team Members start their careers with confidence by supporting onboarding and orientation activities.

• Coordinate onboarding activities for newly hired Team Members.

• Collect, review, and track required employment documentation, including:

• I-9 documentation

• Tax forms

• Direct deposit information

• Licensure and certification documents

• Background screening documentation

• Other employment-related forms

• Ensure onboarding paperwork is complete and submitted in a timely manner.

• Prepare orientation materials and new hire packets.

• Assist with scheduling and coordinating new hire orientation sessions.

• Support new Team Members throughout the onboarding process and answer routine questions.

• Coordinate badge, parking, and other onboarding-related requests as applicable.

Administrative Support

Provide critical support to the HR COE while helping maintain efficient and organized operations.

• Provide administrative support to the HR COE.
• Prepare correspondence, reports, presentations, and other department documents.
• Maintain electronic and physical personnel files in accordance with organizational and regulatory requirements.
• Manage office supplies and coordinate ordering for the HR department.
• Support employee engagement, recognition, wellness, and workplace culture initiatives.
• Assist with special projects and departmental events.

Team Member Support

Deliver outstanding service while supporting Team Members and maintaining confidentiality.

• Assist Team Members with routine HR requests and direct them to the appropriate HR team member or COE.
• Support the distribution and collection of benefit, policy, and employment-related documents.
• Maintain confidentiality of sensitive employee and organizational information.
• Provide exceptional customer service while demonstrating professionalism, empathy, and discretion.

What We’re Looking For

• Bilingual (Preferred)
• High School Diploma or GED required.
• Minimum of one (1) year of administrative, reception, customer service, or office support experience required.
• Human Resources, healthcare, hospitality, senior living, or professional office experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication skills, customer service and interpersonal skills, strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to handle sensitive information with discretion.

Schedule (30 Hours Per Week)

Monday through Friday

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 12:00 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 1:00 PM

Location

Corporate Office – Willow Valley Communities

100 Willow Valley Lakes DriveWillow Street, PA 17584

If you enjoy helping people, thrive in a customer-focused environment, and want to play an important role in creating an exceptional Team Member experience, we’d love to have you join the Willow Valley Communities team!