Healthcare Receptionist

Pacific Health Group; Welcome (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen freundlichen und kompetenten Empfangsmitarbeiter. Diese Rolle erfordert Erfahrung im Umgang mit VoIP-Systemen und eine Leidenschaft für den Kundenservice. Sie werden die erste Anlaufstelle für Patienten und Partner sein, Anrufe entgegennehmen und Informationen bereitstellen. Das Unternehmen bietet ein unterstützendes Umfeld, in dem Teamarbeit geschätzt wird und Möglichkeiten zur beruflichen Weiterentwicklung bestehen. Wenn Sie eine positive Einstellung und die Fähigkeit haben, in einem schnelllebigen Umfeld zu arbeiten, freuen wir uns darauf, von Ihnen zu hören.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Bezahlte Freizeit und Feiertage

Karrieremöglichkeiten und Schulungen

Qualifications

• Mindestens 1 Jahr Erfahrung als Empfangsmitarbeiter im Gesundheitswesen.
• Erfahrung mit VoIP-Kommunikationsplattformen erforderlich.

Responsibilities

• Beantwortung und Weiterleitung von Anrufen über das RingCentral-System.
• Begrüßung von Patienten und Besuchern in einer professionellen Weise.

Skills

Kundenservice

RingCentral oder ähnliche VoIP-Plattformen

Multitasking

Organisation

Bürosoftware (MS Office, Google Workspace)

Kommunikationsfähigkeiten

Education

High School Diploma

Associate Degree oder höher

Tools

RingCentral

MS Office

Google Workspace

Job description

Job Details

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

About Pacific Health Group:

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based care. Through our Enhanced Care Management (ECM) and Community Health initiatives, we support underserved and high-need populations across California. If you are passionate about making a difference in people’s lives and thrive in a collaborative, mission-driven environment, we’d love to have you on our team.

Position Summary:

We are seeking a professional, friendly, and tech-savvy Healthcare Receptionist to serve as the first point of contact for our members, vendors, and partners. The ideal candidate will have prior experience using RingCentral or similar cloud-based phone systems, a strong background in customer service, and the ability to manage high call volumes efficiently and courteously.

Key Responsibilities:

Phone & Communication:

• Answer and route a high volume of incoming calls using the RingCentral phone system

• Screen and direct calls appropriately, taking accurate messages when needed

• Monitor voicemails and ensure timely callbacks and follow-ups

• Provide information to callers regarding clinic hours, services, policies, and appointments

Patient Interaction:

• Greet patients and visitors in a warm and professional manner

• Check patients in and out, ensuring all information is accurate and complete

• Assist with scheduling, rescheduling, and confirming appointments

• Handle inquiries related to insurance, billing, and basic medical services

Administrative Duties:

• Maintain front desk operations, including faxing, scanning, and filing documents

• Verify insurance eligibility and collect co-pays or other payments

• Maintain confidentiality of all patient records in compliance with HIPAA

• Support clinical and administrative teams as needed with additional tasks

• Assist the HR department as needed and requested

Required:

• Minimum of 1 year of experience as a receptionist in a healthcare setting

• Proven experience using RingCentral or similar VoIP communication platforms

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Comfortable multitasking in a fast-paced environment

• Proficient in using basic office software (e.g., MS Office, Google Workspace)

Preferred:

• Bilingual (English/Spanish or other languages) a plus

• Knowledge of medical terminology

Compensation & Benefits:

• Competitive hourly rate of $18.00 - $22.00

• Health, dental, and vision insurance options

• Paid time off and holidays

• Opportunities for career advancement and training

Qualifications

Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred

• Ability to manage sensitive and confidential information with discretion

• Strong time management skills and the ability to prioritize tasks independently

• Experience working in a remote environment or with remote teams

• Positive attitude, dependable, and adaptable to changing priorities