Healthcare RCM AI Account Manager

SuperDial; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

SuperDial is seeking an Account Manager, Healthcare RCM in San Francisco to onboard and scale AI voice agents across revenue cycle workflows. You will own day-to-day management for a portfolio of accounts, configure workflows, monitor performance, and translate client needs to product and engineering.

You will collaborate with Sales and leadership to support renewals, identify expansion opportunities, and demonstrate measurable value through reduced manual work and improved revenue cycle metrics.

Qualifications

• 3+ years in Customer Success, Account Management, Implementation, or similar.
• Healthcare workflow fluency or ability to ramp quickly into RCM operations.
• Strong technical aptitude; able to learn product and explain concepts to non-technical audiences.
• Comfort with integrations, EHR/PM systems, payer portals, and logs.
• Curious about AI, automation, and voice agents.

Responsibilities

• Own day-to-day account management and lead recurring customer meetings.
• Build trust with operational, technical, and day-to-day stakeholders.
• Configure workflows to align with RCM goals and success metrics.
• Drive onboarding, adoption, and workflow performance.
• Monitor health, usage, and renewal milestones.
• Bridge conversations between customers and Product/Engineering.

Skills

Customer Success

Account Management

Implementation

Healthcare operations

Data analysis

Communication

Tools

Looker

SQL

Python

APIs

CRM systems

EHR/EMR

Job description

SuperDial is seeking an Account Manager, Healthcare RCM in San Francisco to onboard and scale AI voice agents across revenue cycle workflows. You will own day-to-day management for a portfolio of accounts, configure workflows, monitor performance, and translate client needs to product and engineering.

You will collaborate with Sales and leadership to support renewals, identify expansion opportunities, and demonstrate measurable value through reduced manual work and improved revenue cycle metrics.