Enterprise AI Account Lead

Supermove; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Supermove is seeking an experienced client-facing technical account leader to own major enterprise accounts from signature through first renewal. You will coordinate implementation managers, support engineers, product, and sales while also doing hands-on work, including configuring an AI voice agent, testing playbooks, and tracing integrations.

You will manage large, multi-location accounts, design AI fits for each operation, and ensure on-time delivery with measurable ROI.

Qualifications

• 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client‑facing role where you owned complex projects end to end.
• Experience coordinating programs with many stakeholders and moving parts.
• Technical proficiency: APIs, webhooks, data flows; read integration specs; SQL or scripting a plus.
• Experience using AI in business processes; evaluate or build LLm-based agents/workflows.
• Strong communication with executives and operators; clear written style.
• Moving/logistics/field-services experience is a plus.

Responsibilities

• Own the relationship and results for a set of large accounts from sponsor to ops leads.
• Run implementations as projects: discovery, scope, plan, milestones, go-live.
• Plan and lead onsite working sessions and drive decisions.
• Design how AI fits into each customer's operation and determine workflow responsibilities.
• Stay hands-on with agents after go-live; review, tune, and measure performance.
• Advocate for customers inside Supermove; translate feedback into product input.
• Prove ROI with data; build dashboards and analyses for each account.
• Identify risks early and collaborate with sales to ensure delivery and expansion.

Skills

Account management

Stakeholder management

AI systems

Technical acumen

Tools

APIs

SQL

Scripting

Job description

Supermove is seeking an experienced client-facing technical account leader to own major enterprise accounts from signature through first renewal. You will coordinate implementation managers, support engineers, product, and sales while also doing hands-on work, including configuring an AI voice agent, testing playbooks, and tracing integrations.

You will manage large, multi-location accounts, design AI fits for each operation, and ensure on-time delivery with measurable ROI.