Healthcare Quality Control & Compliance Coordinator

SERENITY HOME HEALTH CARE; Niles (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

SERENITY HOME HEALTH CARE is seeking a Quality Control Specialist in Niles, IL. The role focuses on quality assurance, audits, utilization oversight, and ensuring billing readiness across branch operations.

Responsibilities include conducting audits, reviewing documentation, monitoring service utilization, and driving corrective actions to improve performance and client outcomes. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field, or equivalent experience.
• 3+ years of experience in quality assurance, compliance, auditing, or healthcare operations.
• Experience conducting audits, reviewing documentation, and implementing corrective actions.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Quality Assurance & Internal Audits: conduct audits of branch operations and records for accuracy and compliance.
• Utilization Management & Schedule Oversight: monitor missed visits and verify schedules reflect authorized hours.
• Billing Readiness & Revenue Integrity: identify discrepancies before billing and support corrections.
• Service Continuity & Client Retention Oversight: investigate disruptions and support corrective actions.
• Client Assignment, Satisfaction & Performance Monitoring: analyze client satisfaction and staffing.
• Reporting & Operational Analytics: develop reports and KPIs for leadership review.
• Sub-Department Oversight & Operational Accountability: monitor and improve cross-functional processes.

Skills

Quality assurance

Auditing

Analytical skills

Documentation

Communication

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Microsoft Excel

Job description

SERENITY HOME HEALTH CARE is seeking a Quality Control Specialist in Niles, IL. The role focuses on quality assurance, audits, utilization oversight, and ensuring billing readiness across branch operations.

Responsibilities include conducting audits, reviewing documentation, monitoring service utilization, and driving corrective actions to improve performance and client outcomes. Strong analytical and communication skills are essential.