Client Care & Coordination Specialist

SERENITY HOME HEALTH CARE; Chicago (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Chicago seeks a Client Coordinator (Chatham) to manage clients throughout their lifecycle, handle intake calls, provide information on services and fees, and maintain client and employee records.

You will be the first point of contact for clients and partners, monitor dashboards, coordinate care plans with caregivers, perform clerical duties, and support staff in meetings.

Qualifications

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

English fluency

Technical proficiency

Education

Bachelor's Degree

High school diploma with 2 years in customer service management in medical setting

Tools

Computers

Job description

SERENITY HOME HEALTH CARE in Chicago seeks a Client Coordinator (Chatham) to manage clients throughout their lifecycle, handle intake calls, provide information on services and fees, and maintain client and employee records.

You will be the first point of contact for clients and partners, monitor dashboards, coordinate care plans with caregivers, perform clerical duties, and support staff in meetings.