Quality Control Operations Lead - Healthcare

SERENITY HOME HEALTH CARE; Niles (IL); On-site; USD 54,000 - 58,000; Full time

Job summary

Serenity Home Services Inc. in Niles, IL is seeking a Quality Control Operations Manager to lead the Quality Control function, directly supervising the QC team, coordinating branch visits, audits, and continuous improvement initiatives.

The role emphasizes adherence to state regulations such as IDPH/IDOA and HIPAA, client and caregiver satisfaction, risk management, and driving corrective actions. A Bachelor’s degree and 5+ years of leadership in quality or healthcare administration are

Qualifications

• 5+ years of leadership experience in quality assurance, quality control, compliance, or healthcare administration.
• 2-3 years of supervising teams with performance reviews and coaching.
• Experience in home health, home care, or regulated service industries preferred.
• Excellent communication and leadership skills.

Responsibilities

• Directly manage and coach the Quality Control team and oversee audits.
• Plan branch visits, monitor productivity and KPIs.
• Ensure compliance with IDPH, IDOA, HIPAA, Medicaid, and licensing requirements.
• Lead corrective actions and quality improvement initiatives.
• Oversee investigations, risk management, and incident reporting.
• Collaborate with Operations, Compliance, HR, and Finance to resolve quality issues.

Skills

Leadership

Communication

Quality Assurance

Education

Bachelor's degree in Healthcare Administration, Business Administration, Management, Nursing, Human Services, or related field

Job description

Serenity Home Services Inc. in Niles, IL is seeking a Quality Control Operations Manager to lead the Quality Control function, directly supervising the QC team, coordinating branch visits, audits, and continuous improvement initiatives.

The role emphasizes adherence to state regulations such as IDPH/IDOA and HIPAA, client and caregiver satisfaction, risk management, and driving corrective actions. A Bachelor’s degree and 5+ years of leadership in quality or healthcare administration are