Healthcare Public Safety & Visitor Experience Associate

Children's Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Children's Wisconsin is seeking a Public Safety Associate to support operations at our Milwaukee campus. The role focuses on welcoming visitors, credentialing, and directing guests with precision while maintaining a safe environment.

Essential duties include weapon screening, reporting suspicious activity, and collaborating with local law enforcement as needed. Strong customer service and calm, capable handling of emergencies are required.

Qualifications

• High school graduate or GED/HSED required.
• Post-high school coursework in criminal justice or related field preferred.

Responsibilities

• Greet and engage visitors to ensure a positive experience at CW facilities.
• Badge access credentialing and screen visitors per visitation guidelines.
• Direct visitors to destinations and provide precise wayfinding.
• Report suspicious activities and support emergency operations.
• Perform weapon screening to prevent weapons and prohibited items from entering Children's Wisconsin.
• Collaborate with local law enforcement as needed.
• Maintain safety and order during emergencies and routine operations.

Skills

Customer service

Police/ security mindset

De-escalation

Reading comprehension

Communication

Calm under pressure

Teamwork

Attention to detail

Education

HS diploma or GED/HSED

Post-high school coursework in criminal justice or related field

Tools

Microsoft Word

Excel

Access

CAD

Incident Reporting systems

Surveillance systems

EPIC or hospital software

Job description

Children's Wisconsin is seeking a Public Safety Associate to support operations at our Milwaukee campus. The role focuses on welcoming visitors, credentialing, and directing guests with precision while maintaining a safe environment.

Essential duties include weapon screening, reporting suspicious activity, and collaborating with local law enforcement as needed. Strong customer service and calm, capable handling of emergencies are required.