Healthcare Security & Guest Experience Associate

Children's Wisconsin; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Children's Wisconsin is seeking a Public Safety Associate to support operations at CW facilities in Milwaukee. You will greet visitors, verify access, and guide guests to their destinations within the campus.

Responsibilities include badge credentialing, weapon screening, and maintaining a safe environment during emergencies, while upholding patient privacy and respectful service to patients and families.

Qualifications

• High school diploma or GED required.
• Experience in customer service with healthcare exposure preferred.
• Ability to read and write for required reports and documentation.

Responsibilities

• Greet and screen visitors at Welcome Center and direct them to destinations.
• Provide badge access and assist with wayfinding across the campus.
• Perform weapon screening and report suspicious activities.
• Support safety and emergency procedures while protecting patient privacy.

Skills

Customer service

Visitor management

Communication

Problem solving

Calm under pressure

HIPAA awareness

Education

High School diploma or GED

Criminal justice coursework

Tools

Word

Excel

Access

CAD

Incident reporting systems

Surveillance systems

EPIC

Job description

Children's Wisconsin is seeking a Public Safety Associate to support operations at CW facilities in Milwaukee. You will greet visitors, verify access, and guide guests to their destinations within the campus.

Responsibilities include badge credentialing, weapon screening, and maintaining a safe environment during emergencies, while upholding patient privacy and respectful service to patients and families.