Healthcare Security & Guest Experience Associate

Children's Wisconsin; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Wisconsin in Milwaukee seeks a Public Safety Associate to support operations at CW facilities. Responsibilities include badge access, greeting visitors, weapon screening, and guiding guests to clinics and amenities.

The role emphasizes customer service, confidentiality, and collaboration with hospital staff, with training in safety procedures and compliance with CW policies.

Qualifications

• High school graduate or GED/HSED required.
• Post high school coursework in criminal justice preferred.
• Experience in customer service and security preferred.
• Ability to read and write for reports and records.

Responsibilities

• Greet and engage guests, verify access, and guide to destinations.
• Perform weapon screening and report suspicious activity.
• Maintain safety and cleanliness of Welcome Center and public areas.
• Communicate policy and assist with emergency procedures.
• Coordinate with local law enforcement as needed.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Communication

Interpersonal skills

Critical thinking

Calm under pressure

Education

High school diploma or GED/HSED

Criminal justice coursework preferred

Tools

Microsoft Word

Excel

Access

CAD

EPIC

Incident Reporting systems

Job description

Children’s Wisconsin in Milwaukee seeks a Public Safety Associate to support operations at CW facilities. Responsibilities include badge access, greeting visitors, weapon screening, and guiding guests to clinics and amenities.

The role emphasizes customer service, confidentiality, and collaboration with hospital staff, with training in safety procedures and compliance with CW policies.