Healthcare Public Safety Telecommunicator — Night Shift

Advocate Health; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts (FSAs)

Family benefits

Retirement plans with employer match

Educational assistance

Job summary

Advocate Health is seeking a Public Safety Telecommunications professional for the Carolinas Medical Center Command Center in Charlotte, NC. This 3rd shift, full-time role requires monitoring and dispatching across CCTV, access control, infant protection, and other enterprise security technologies.

Responsibilities include handling urgent and non-urgent calls, coordinating dispatch, and maintaining comprehensive logs.

Qualifications

• Must successfully complete a skills-based assessment as part of the selection process.
• Effective September 1, 2026, must complete and maintain competency through the department’s skills-based assessment program.
• Team members must pass the assessment within twelve months of hire/promotion/transfer.

Responsibilities

• Monitor security, life safety, and communications systems across Advocate Health facilities.
• Receive, evaluate, prioritize, and document emergency and non-emergency calls, alarms, incidents, and service requests.
• Dispatch Public Safety personnel using established protocols and CAD systems.
• Communicate critical information and incident updates to Public Safety personnel, leadership, responders, and other stakeholders.
• Maintain records, incident documentation, and operational databases for situational awareness and regulatory reporting.
• Adhere to center policies and participate in ongoing training and professional development activities.

Skills

Security monitoring

Dispatch operations

Emergency communications

Incident response

Computer proficiency

Communication skills

Critical thinking

Customer service

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

Advocate Health is seeking a Public Safety Telecommunications professional for the Carolinas Medical Center Command Center in Charlotte, NC. This 3rd shift, full-time role requires monitoring and dispatching across CCTV, access control, infant protection, and other enterprise security technologies.

Responsibilities include handling urgent and non-urgent calls, coordinating dispatch, and maintaining comprehensive logs.