Healthcare Provider Account Manager

Quest Diagnostics; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a leading company in the healthcare sector as a Healthcare Provider Account Manager. This field-based sales position requires strong relationship management skills and a solid understanding of the healthcare industry. You will be responsible for driving growth in key accounts, ensuring customer satisfaction, and collaborating with internal teams to resolve issues.

Qualifications

• Three years of sales experience with account ownership.
• Knowledge of the Healthcare Industry.
• Ability to sustain strong customer relationships.

Responsibilities

• Drive territory growth and profitability through account management.
• Manage accounts via ongoing business reviews and logistical support.
• Ensure customer retention and drive sales growth.

Skills

Sales experience

Customer relationship management

Excellent communication skills

Planning and organizational skills

Education

Bachelor’s Degree

Tools

Salesforce.com (SFDC)

Microsoft Software

Job description

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We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position.

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing a book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers.
  
  

ADMINISTRATIVE

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.
  
  

Required Work Experience

• Three years of experience in sales with account ownership.
  
  

Knowledge

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.
  
  

Education

Bachelor’s Degree Required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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