We usually respond within three days
We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings.
We are seeking a Technical Account Manager to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for cloud technologies.
You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development.
Your day-to-day responsibilities:
- Pre-sales & On-boarding: Collaborate with Account Executives and Customer Success Managers to provide excellent pre-sales and customer onboarding experiences. This includes aiding customers with workload migration, technical best practices, Qovery platform setup guidance, and custom integrations.
- Product & Tech Support: Be our product expert, supporting all our existing customers on the Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution
- Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities
- Serve as a technical liaison between engineering teams and stakeholders, translating complex technical concepts into clear, actionable insights
- Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to help our customers during the onboarding and run phases
- Senior-level engineering experience, particularly in Cloud infrastructure and software architecture in production environments.
- Proficiency in at least one of the following: AWS, Azure, GCP, Kubernetes.
- A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
- Strong debugging skills in complex technical environments
- Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
- Experience with technical support on SaaS products
- Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred).
- Fluency in oral and written English; additional language skills are a plus.
- Competitive Compensation
- Comprehensive Benefits: Health, dental, vision, 401k, PTO, and life insurance.
- Flexible Work Setup: Remote-first culture; work from anywhere with a reliable internet connection.
- Learning Opportunities: Professional development and growth supported from day one.
- Innovative Environment: Join a high-growth startup pushing boundaries in cloud technology.
- Authentic Culture: Collaborate with a team that values care, innovation, and customer success.
- Département
- Product Management
- Role
- Technical Customer Specialist
- Locations
- New York
- Remote status
- Fully Remote
We are passionate about simplifying the complexities of cloud infrastructure for software development. We provide an Internal Developer Platform that streamlines the path to production, offering solutions like testing, ephemeral environments, and a focus on continuous software improvement.
As a growing company co-founded by experienced professionals, we are committed to innovation and excellence in the tech world.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
