HealthCare Provider Account Manager

Davita Inc.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading healthcare services provider is seeking a Health Care Provider Account Manager in New York. This field-based sales position focuses on driving territory growth and managing key accounts. Responsibilities include handling a ~$10 million book of business, driving sales, and ensuring customer retention through strong relationships and strategic upselling. Candidates should possess a Bachelor's degree and at least three years of sales experience.

Qualifications

• Three years of experience in sales with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships.

Responsibilities

• Manage accounts and identify customer needs through ongoing business reviews.
• Drive sales growth in existing accounts and identify new opportunities.
• Prepare and present Customer Business Reviews.

Skills

Sales experience

Customer relationship management

Planning and organizational skills

Communication skills

PC skills

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Software

Job description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Health Care Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position in Queens.

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities "Specialty" Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers.

ADMINISTRATIVE

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.

Required Work Experience:

• Three years of experience in sales with account ownership.

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education:

Bachelor's Degree Required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.