Senior Account Manager

Garner Health; New York (NY); Remote; USD 93,000 - 120,000; Full time

Job summary

Garner Health invites applications for the Senior Account Manager role, responsible for client relationship management within a rapidly growing healthcare company. This remote position emphasizes client satisfaction and engagement with a focus on delivering high-quality results. The ideal candidate will thrive in a fast-paced environment and be committed to enhancing client relationships.

Benefits

Flexible PTO

Medical/Dental/Vision plan options

401(k) plan

Equity incentive

Qualifications

• 5+ years managing a B2B book of business in healthcare.
• Experience in increasing client engagement with SaaS solutions.
• Self-starter mentality and ability to thrive in a fast-paced environment.

Responsibilities

• Oversee clients in the large market book of business.
• Ensure excellent client experience and manage relationships.
• Track client success KPIs and mitigate risks.

Skills

Communication Skills

Relationship Management

Client Experience

Presentation Skills

Job description

Join to apply for the Senior Account Manager role at Garner Health

Join to apply for the Senior Account Manager role at Garner Health

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role:

The Senior Account Manager will be responsible for overseeing clients in our large market (5000+ lives) book of business. This role's focus is relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, the Senior Account Manager has the ultimate goal of ensuring the overall success and retention of clients within this market segment. The Senior Account Manager will work closely with the Strategic Accounts team and cross-functional areas to drive Garner's mission forward. This role will report to the Director of Account Management (Jumbo Market).

This position is remote with up to 15% travel.

What you will do:

• Ensure that Garner delivers an excellent client experience to the assigned book of business
• Execute key workflows and monitoring client health to support our clients
• Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
• Execute best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
• Manage strong day to day broker and client relationships
• Communicate regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
• Collaborate with product, sales, and member services teams to ensure that client's engagement goals are met and client is satisfied with Garner's service
• Develop client reports, meeting materials, and workshops as needed
• Travel up to 15% of the time
  
  

What you will bring to the team:

• 5+ years of experience managing and growing a high-performing B2B book of business and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Passion for delivering an excellent client experience and striving to deliver high-quality work
• Strong communication skills and the ability to clearly articulate a vision or strategy and inspire adoption and change
• Excellent presentation skills and executive presence
• The ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• A self-starter mentality; taking ownership and driving execution of key initiatives to serve the client and the business
• Proven ability to build strong relationships with clients and brokers in the health and welfare space
• A desire to be a part of our mission to improve the healthcare system
  
  

Compensation Transparency:

The base salary range for this position is $93,000 - $120,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [e-mail].

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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