Healthcare Program Coordinator: Patient Scheduling

VCU Health; Richmond (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

VCU Health seeks a Program Coordinator to provide administrative and secretarial support in a fast-paced clinical environment. You will handle patient calls, scheduling, referrals, and EPIC-based clinic coordination, ensuring accurate messaging and timely communications.

The role requires significant experience in office administration, proficiency with Microsoft Office and email/calendaring, and the ability to manage multiple priorities in a high-volume setting.

Qualifications

• Minimum of four (4) years of secretarial/administrative work in an office setting.
• Experience with Microsoft Office applications and e-mail/calendaring.
• High School Diploma or equivalent is required; an Associate Degree is preferred.
• Independent action and decision making in project management and communication.
• No supervisory responsibilities specified.

Responsibilities

• Handling all incoming and outgoing patient calls, including scheduling and referrals.
• Managing in-basket messages for Ped Surg clinics and clinic coordination in EPIC.
• Coordinate schedule changes and template updates for physicians.
• Scanning referrals and medical records; verifying insurance as needed.
• Complex care scheduling with subspecialties and multidisciplinary clinics.

Skills

Microsoft Office

Email calendaring

Multitasking

Education

High School Diploma or equivalent

Associate Degree in Business/Accounting

Tools

EPIC EMR

Job description

VCU Health seeks a Program Coordinator to provide administrative and secretarial support in a fast-paced clinical environment. You will handle patient calls, scheduling, referrals, and EPIC-based clinic coordination, ensuring accurate messaging and timely communications.

The role requires significant experience in office administration, proficiency with Microsoft Office and email/calendaring, and the ability to manage multiple priorities in a high-volume setting.