Healthcare Process Improvement Manager

Community Health Systems, Inc.; Franklin (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

The Manager, Process Improvement at Community Health Systems, Inc. leads Lean initiatives across the health system, coaching leaders and teams to design, implement, and sustain improvements that enhance quality, revenue, and efficiency.

Collaborating with administrators, clinicians, and staff, the role establishes standardized improvement practices, analyzes performance, and drives a culture of continuous improvement while traveling up to 25% as needed.

Qualifications

• 5–7 years of overall relevant professional experience preferred.
• 3–5 years of experience in process improvement, Lean methodologies, or healthcare operations required.
• 2–4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required.
• 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred.
• Experience in a healthcare setting preferred.
• Up to 25% travel expected.

Responsibilities

• Coaches and educates corporate and facility leaders on Lean principles and process improvement techniques, facilitating adoption across clinical and operational areas.
• Develops and sustains collaborative relationships with corporate, hospital staff, and physicians to drive a focus on quality improvement and optimized operations.
• Assists in defining, measuring, and analyzing performance metrics to track and communicate the impact of improvement initiatives.
• Serves as an internal consultant, providing expertise on achieving quality, revenue, and operational goals through continuous improvement practices.
• Supports the Director, Process Improvement in implementing a standardized improvement system and ensuring that it is embedded into routine practices.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Lean principles

Six Sigma

Analytical skills

Coaching abilities

Communication

Project management

Data analysis software

Team collaboration

Education

Bachelor's Degree in Business/Healthcare Admin/Engineering

Master's Degree preferred

Tools

Data analysis software

Metrics analysis tools

Job description

The Manager, Process Improvement at Community Health Systems, Inc. leads Lean initiatives across the health system, coaching leaders and teams to design, implement, and sustain improvements that enhance quality, revenue, and efficiency.

Collaborating with administrators, clinicians, and staff, the role establishes standardized improvement practices, analyzes performance, and drives a culture of continuous improvement while traveling up to 25% as needed.