Manager, Process Improvement

Community Health Systems, Inc.; Franklin (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

The Manager, Process Improvement at Community Health Systems, Inc. leads Lean initiatives across the health system, coaching leaders and teams to design, implement, and sustain improvements that enhance quality, revenue, and efficiency.

Collaborating with administrators, clinicians, and staff, the role establishes standardized improvement practices, analyzes performance, and drives a culture of continuous improvement while traveling up to 25% as needed.

Qualifications

• 5–7 years of overall relevant professional experience preferred.
• 3–5 years of experience in process improvement, Lean methodologies, or healthcare operations required.
• 2–4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required.
• 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred.
• Experience in a healthcare setting preferred.
• Up to 25% travel expected.

Responsibilities

• Coaches and educates corporate and facility leaders on Lean principles and process improvement techniques, facilitating adoption across clinical and operational areas.
• Develops and sustains collaborative relationships with corporate, hospital staff, and physicians to drive a focus on quality improvement and optimized operations.
• Assists in defining, measuring, and analyzing performance metrics to track and communicate the impact of improvement initiatives.
• Serves as an internal consultant, providing expertise on achieving quality, revenue, and operational goals through continuous improvement practices.
• Supports the Director, Process Improvement in implementing a standardized improvement system and ensuring that it is embedded into routine practices.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Lean principles

Six Sigma

Analytical skills

Coaching abilities

Communication

Project management

Data analysis software

Team collaboration

Education

Bachelor's Degree in Business/Healthcare Admin/Engineering

Master's Degree preferred

Tools

Data analysis software

Metrics analysis tools

Job description

Job Summary

The Manager, Process Improvement is responsible for advancing Lean process improvement initiatives across the organization. This role involves consulting, coaching, and teaching leaders and teams to create, implement, and sustain process improvements that support quality outcomes, revenue growth, and operational efficiency. The Manager partners with administrators, clinicians, and staff to foster a continuous improvement culture throughout the health system.

Essential Functions

• Coaches and educates corporate and facility leaders on Lean principles and process improvement techniques, facilitating adoption across clinical and operational areas.

• Develops and sustains collaborative relationships with corporate, hospital staff, and physicians to drive a focus on quality improvement and optimized operations.

• Assists in defining, measuring, and analyzing performance metrics to track and communicate the impact of improvement initiatives.

• Serves as an internal consultant, providing expertise on achieving quality, revenue, and operational goals through continuous improvement practices.

• Supports the Director, Process Improvement in implementing a standardized improvement system and ensuring that it is embedded into routine practices.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business, Healthcare Administration, Engineering, or a related field required

• Master's Degree in Business, Healthcare Administration, Engineering, or a related field preferred

• 5–7 years of overall relevant professional experience preferred

• 3-5 years of experience in process improvement, Lean methodologies, or healthcare operations required

• 2-4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required

• 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred

• Experience in a healthcare setting preferred

• Up to 25% travel expected.

Knowledge, Skills and Abilities

• Application of A3 or PDSA improvement tools.

• Proficient in Lean and Six Sigma principles, with experience implementing process improvements in complex settings.

• Strong analytical skills, including familiarity with metrics development and performance tracking.

• Excellent coaching, teaching, and mentoring abilities.

• Effective communicator with the ability to build relationships across multidisciplinary teams.

• Competent in project management and data analysis software applications.

• Ability to work independently and as part of a team in a fast-paced, results-oriented environment.

Licenses and Certifications

• Six Sigma Green Belt Certification preferred or

• Lean Six Sigma Black Belt preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.