Healthcare Pre-Services Coordinator: Scheduling & Registration

UHS Physician Careers; Richmond (VA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Medical, dental, vision

401K with match

Student loan refinancing

Career development

Benefits guest site

Job summary

Universal Health Services, Inc. (UHS) Atlantic Region CBO is seeking a dynamic Pre-Services Specialist in Richmond, VA.

The role involves handling inbound and outbound calls, scheduling and pre-registering patients in SMS and Cerner systems, and collecting co-pays at registration. You will interpret managed care contracts and Medicare regulations to ensure accurate scheduling and documentation, with a focus on timely processing and accuracy in patient data and payments.

Qualifications

• High school diploma or equivalent required.
• 1-3 years healthcare experience preferred.
• Strong MS Office skills (Excel, Word, Outlook) and excellent written and verbal communication.

Responsibilities

• Perform scheduling and pre-registration for inpatient and outpatient services within 24 hours of reservation/notification.
• Verify insurance and contact physicians to resolve prior authorizations or referrals.
• Research patient history to ensure Medicare compliance and complete required forms.
• Obtain missing demographic information, quote/collect payments, and guide patients at appointment time.
• Conduct electronic eligibility checks (HDX) and contact insurers as needed.
• Collaborate with facility departments to resolve patient or insurer inquiries.
• Act as liaison to hospital departments and follow downtime procedures.
• Other duties as assigned.

Skills

Microsoft Office (Excel, Word, Outlook

Customer service

Detail oriented

Multi-tasking

10-key data entry

Written & oral communication

Education

High school diploma or equivalent

Tools

HDX

Invision PDIX

Cerner

Job description

Universal Health Services, Inc. (UHS) Atlantic Region CBO is seeking a dynamic Pre-Services Specialist in Richmond, VA.

The role involves handling inbound and outbound calls, scheduling and pre-registering patients in SMS and Cerner systems, and collecting co-pays at registration. You will interpret managed care contracts and Medicare regulations to ensure accurate scheduling and documentation, with a focus on timely processing and accuracy in patient data and payments.