Healthcare Practice Operations Lead

AltaPointe Health; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

AltaPointe Health seeks a Practice Manager to oversee daily operations of the medical office in Mobile, AL. You will lead front-desk workflows, supervise staff, and implement quality initiatives to improve patient satisfaction and provider efficiency.

The role requires a bachelor’s degree or equivalent, 3+ years in medical practice management, and proficiency with Microsoft Office and EHR systems (Athena/Avatar a plus). Regular reporting and resource allocation are part of the job.

Qualifications

• A bachelor’s degree or an equivalent combination of education and experience.
• Minimum three years of experience managing a medical practice.
• Thorough knowledge of outpatient check-in to check-out processes.
• Basic knowledge of billing is preferred but not required.
• Proficient with computer applications including Microsoft Office Suite and Electronic Health Record (EHR) Systems.
• Experience with Athena and Avatar EHRs is a plus.

Responsibilities

• Maintain efficient and accurate day-to-day operations of the medical office.
• Train and educate all supervised employees to ensure high customer service and financial operations.
• Implement quality initiatives to improve provider and patient satisfaction.
• Set operational checks to ensure accuracy of front-desk patient collections.
• Manage telephone triage, scheduling, registration, and patient flow to enhance satisfaction and productivity.
• Provide recommendations and follow up actions for operational inefficiencies.
• Lead team members with professional management and best practices.
• Assist with strategic planning and resource allocation analysis.
• Ensure leadership is aware of problems or changes and take proactive measures.
• Provide weekly and monthly reporting of program standards and recommendations.

Skills

Medical office operations

Staff training

Billing knowledge

Electronic Health Record (EHR) systems

Athena EHR

Avatar EHR

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Athena

Avatar EHR

Job description

AltaPointe Health seeks a Practice Manager to oversee daily operations of the medical office in Mobile, AL. You will lead front-desk workflows, supervise staff, and implement quality initiatives to improve patient satisfaction and provider efficiency.

The role requires a bachelor’s degree or equivalent, 3+ years in medical practice management, and proficiency with Microsoft Office and EHR systems (Athena/Avatar a plus). Regular reporting and resource allocation are part of the job.